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Cincinnati Private ClientSM
Tailored options to fit your unique personal insurance needs.
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Claim Center

We're in the business of helping people, providing prompt and personal claims service when you need us the most.

Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.

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Plan & Protect

Reduce risks and enjoy peace of mind with these tips and insights to protect what matters most.

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Individuals & Families

Mobile Apps

Anywhere, anytime access for personal lines policyholders.
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MyCincinnatiSM App

Convenient access anytime

Download to your iOS or Android™ device today!

Online services for you

  • Access policy information
  • Make payments
  • Access auto ID cards without logging in
  • Find your agent's contact information
  • Report claims
  • Enroll drivers1 for our safe driving program, RideWellSM

1RideWell requires a GPS-enabled smartphone with a gyroscope and accelerometer to be eligible.

Claims service on the go

  • Submit property, auto and liability claims
  • Request Roadside Assistance
  • Report auto glass claims and schedule repairs
  • Choose a suggested service provider
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RideWellSM

Get rewarded for your good driving

RideWell is a mobile app designed to reward you for good driving habits. Receive up to an initial 10% sign-up discount and earn up to an 18% discount on your next renewal based on your driving activity.2 Contact your local independent agent representing Cincinnati to get started.

How to save with RideWell

  1. Receive sign-up discount for enrolling in RideWell
  2. Set up the RideWell app
  3. Use RideWell to track for 91 days
  4. Earn additional savings up to 18% based on your driving activity
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RideWell screen

How RideWell works

RideWell uses your smartphone to monitor driving activity and generate a score based on:

  • Braking
  • Speeding
  • Phone Distractions

RideWell Frequently Asked Questions

The RideWell app collects data about your driving behavior and about the trips you drive. This includes the date, time and location of each trip, as well as instances of harsh braking, speeding and cellphone use while the vehicle is moving.

Contact our support team, 888-242-0888.
Location services are used to calculate driving behaviors such as braking, speeding and phone distractions, and may be used for rating purposes. For the app to work properly, Location Services must be enabled at all times. This setting can be found in the Settings app under Privacy> Location Services.
Prior to the date of your policy renewal, you will receive updated policy documents with notice of the new premium and credits for the next policy period.
The RideWell mobile app detects movement of a certain speed and distance to determine when a trip starts. No action is necessary on the part of the user.
No, your rates will not increase based due to a low driving score. You can continue to use RideWell to improve your score to earn a discount.

2Important Information About RideWell:

  • The sign-up discount will be prorated based on the number of drivers listed on your policy who complete the 91-day driving period and receive a score.
  • Additional RideWell savings will be applied at policy renewal based on driving activity of each driver.
  • You may opt out and remove the RideWell app from your phone at any time, but the sign-up discount will be removed if you haven’t driven for 91 days and received a driving score.
  • Program and discount availability and percentages vary by state. Please contact your Cincinnati Insurance agent for more details.
  • RideWell requires a GPS-enabled smartphone with a gyroscope and accelerometer to be eligible.
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