Individuals & Families
About Us
Celebrating Our 75th Anniversary
Learn More Claims
Claim Center
We're in the business of helping people, providing prompt and personal claims service when you need us the most.
Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.
- Personal & Business ClaimsLearn More
- Life ClaimsLearn More
- Workers' Compensation ClaimsLearn More
Insurance Resources
Plan & Protect
Reduce risks and enjoy peace of mind with these tips and insights to protect what matters most.
Severe Weather
Individuals & Families
Ensuring Superior Service
Everything Insurance Should Be®
Cincinnati complements the service you receive from your agent. We pay what is due under your policy, reviewing each claim and responding quickly and personally with honesty, integrity and compassion. No matter what type of situation you face, we’re here to help. Your independent agent maintains a strong relationship with local claims representatives, ensuring superior service if you experience a loss. If you have a personal lines policy with Cincinnati, you can use the MyCincinnati℠ app. Our app allows you to access policy information, make payments, contact your agent and report a claim at any time.
Exceptional Claims Service at Every Step
Answer your call with local claims service
Report your claim
We look forward to providing you with prompt and personal claims service. To begin, report your claim directly, 877-242-2544, or contact your local independent agent.
Connect with a claims representative
We know claims are never convenient, and no two claims are the same. Our claims representatives are available to work with you throughout the process to bring your claim to resolution.
Evaluation of claim
Our goal is to efficiently evaluate coverage, liability and damage to provide a fair and accurate response to your claim. We will review coverages under all applicable insurance policies and work with you to gather information.
Claim resolution
We are in the business of helping people recover financially after a loss and we pay what is owed under each policy. For your convenience, we offer a variety of payment options, including e-payments and checks.
Health Care Provider Bill Submission
Personal Injury Protection: New Jersey
Submit Notification of Commencement of Medical Treatment to:
Medlogix, LLC
300 American Metro Blvd, Ste 200
Hamilton, NJ 08619
Phone: 877-258-2378
Fax: 856-910-2501
Personal Injury Protection: MI, NY, OR and PA
Health care providers: please use the information below to submit automobile PIP claims bills.
Paper Bill Submission and Processing
Submit automobile PIP paper bills to:
CareWorks
RE: The Cincinnati Insurance Companies
2000 Mallory Lane
Suite 130-834
Canonsburg, PA 15317
For additional information, contact us at 877-230-8431 or nofaultclaims@cinfin.com.
Reconsiderations and Bill Corrections
Please call 888-350-1150 to dispute how an automobile PIP bill was processed, or if you need help or information on submitting a bill correction.
Medical Bill Payment and Claim Status
Please call 877-230-8431 to obtain the claim number assigned to an automobile PIP claim or to inquire about the status of medical bill payment.
Explore More
Our Claims Process
Life & Disability Claims
Workers' Compensation Claims
Find an Agent