Claim Center
We're in the business of helping people, providing prompt and personal claims service when you need us the most.
Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.
Plan & Protect
Reduce risks and enjoy peace of mind with these tips and insights to protect what matters most.
Cincinnati complements the service you receive from your independent agent. We help you support injured workers through their recovery and help your business save valuable time with organized processes to provide support at every step of the claim. We simplify the claims process, reviewing each claim and responding quickly and personally with honesty, integrity and compassion – coordinating recovery efforts with you, your injured employee and medical providers.
Exceptional Claims Service at Every step
Answering your call, day or night
To report a workers’ compensation claim, please call us toll-free, anytime, day or night, 877-242-2544. Our associates are dedicated to expediting the claims process for you. When reporting a claim, please have claim-related information ready, including:
Cincinnati’s Claims Service Center simplifies the claims process for you, your injured employee and your independent agent. By hearing directly from you, we streamline the process to everyone’s benefit – valuable time is saved, paperwork reduced and multiple-point entry removed – for a quick response for you and your injured employee.
Some states allow employers or your insurance carrier to control medical treatment. If your state adheres to this policy, your local Cincinnati claims representative will help you direct your injured employees to an appropriate medical provider.
For disability payments made for New York workers' compensation claims, injured workers may use this Direct Deposit Authorization Form to begin, change or cancel your direct deposit.
Submit paper bills to:
CareWorks
RE: The Cincinnati Insurance Companies
2000 Mallory Lane
Suite 130-834
Franklin, TN 37067