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Cincinnati Private ClientSM
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Claims

Claim Center

We're in the business of helping people, providing prompt and personal claims service when you need us the most.

Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.

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Reduce risks and enjoy peace of mind with these tips and insights to protect what matters most.

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Superior Claims Service

Our insurance products and services make it possible for people to recover financially, families to restore their lives and livelihoods, businesses to continue thriving and communities to regain stability.
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Providing Prompt & Personal Claims Service

We pay claims

When it comes to protecting the people and things you cherish most, you want the best insurance coverage you can get. But great coverage isn’t just about providing the best policies. For local, independent agents, it’s about making a difference in the place they call home. That’s why we do business exclusively through them.

When it comes to paying claims, you want an insurance company committed to knowing your coverage. Cincinnati Insurance is in the business of helping people recover financially after losses, working to preserve their dignity in the process. We believe that we will prosper as a company by responding to claims person to person, paying what is due under each policy, preventing false claims from unfairly adding to overall premiums and building financial strength to meet future obligations.

Personal & Business

Responding quickly, compassionately and decisively after a loss

While no one wants to experience a loss, we hope to make a difficult time easier. A claims representative will guide you through each step of the process.
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Life & Disability

Providing your family with a financial future backed by our strength and service

Losing a loved one or becoming disabled is a challenging life event. Ease your burden with a streamlined process so you can focus on what matters most.
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Workers' Compensation

Support injured workers in their recovery and save your business valuable time

Take control when an on-the-job injury disrupts operations and affects productivity. Call on us for a quick response for you and your injured employee.
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Claims adjuster meeting with insured showing how we are there when you need us. 90% of policyholders are highly satisfied with our overall claims process.

Report a claim, day or night.

We're here to help. Auto, home or business, call 877-242-2544.

Common Claims Questions

Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.

A claims representative will guide you every step of the way. Here’s a quick overview of what to expect:

  • Report your claim directly, 877-242-2544, or contact your independent agent
  • Connect with a claims representative to investigate your claim
  • Evaluate coverage, liability and damage
  • Claim resolution to pay what is owed under each policy
For your convenience, we offer a variety of options, including e-payments and checks.

With the app, Cincinnati personal lines policyholders can:

  • access policy information
  • make payments
  • access auto ID cards without logging in
  • find your agent’s contact information
  • report claims
  • enroll drivers for RideWell

With the RideWell app, Cincinnati auto policyholders can earn a discount for driving well. RideWell records driving activity and provides a score based on:

  • braking
  • speeding
  • hard stops
  • mobile device use
  • turning and acceleration

RideWell requires a GPS-enabled smartphone with a gyroscope and accelerometer to be eligible.

Identity theft and fraud hurt everyone. Report insurance-related fraud to us by completing this form or calling 844-928-0252.
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