Site Help

While visiting this site, the following information may assist you.

Terms and Conditions
Please read these terms and conditions before using this site.

Browsers and Monitor Settings
For optimum performance, use the latest version of Internet Explorer or another supported browser. For best appearance, view the site at a screen resolution of 1024 x 768 pixels or higher.

Responsive Design
For an optimal viewing experience, the layout of our site responds to the size and capability of the device you are using. For example, on a phone, content is shown in a single column view. This allows for easy reading and navigation with minimum resizing, panning and scrolling on all devices.

Some pages on our site are accessible only when JavaScript is enabled. To enable JavaScript, see your browser's help documentation for instructions.

Some content on this site requires you to download additional software. To view PDF files on our site, please download the latest version of Adobe Reader.This program is free and generally takes just a few minutes to install.

Browser Security
We safeguard any personal information you provide to us with a secure server and the Secure Socket Layer (SSL) security protocol. Only browsers that use 128-bit encryption are able to use this site for online transactions.

You are in the secure mode if:

  • the “http” in the Web address is replaced by “https”
  • depending on your browser, you see a padlock, a solid key or a similar icon in the lower section of the browser window

As an accessibility aid, links within blocks of text are blue. Also, some left navigation menus include an “expand all” plus symbol, enabling you to see all links in the menu at a glance.

For a quick, easy way to find information on the site, use the site search engine in the main navigation on any page of the site.

Site Map
A link to the site map is located in the bottom navigation bar on every page. The site map is like a book's table of contents, making it easier for you to find information.

Online Services Help
For assistance with online services for policyholders, please see the online services help page.

Privacy Policies 
To see how we collect, use and protect information, please view our Privacy Policies.