Individuals & Families
Claim Center
We're in the business of helping people, providing prompt and personal claims service when you need us the most.
Call 877-242-2544 anytime, day or night, to report claims. You may also contact your independent agent to report a claim.
Plan & Protect
Reduce risks and enjoy peace of mind with these tips and insights to protect what matters most.
You may pay by phone, 800-364-3400, or report claims at any time.
If you are a current home, auto or business policyholder seeking routine service, such as address or coverage changes or forms, please send us an email. If you are a life policyholder, please complete and return a Policy Service Form. We are also available to answer your calls and emails from 8 a.m. to 5 p.m., Eastern Time, weekdays and from 8 a.m. to noon on Saturdays.
| Department | Phone Number | |
|---|---|---|
| Claims | 877-242-2544 | |
| Automated Pay By Phone | 800-364-3400 | |
| Payment Support | 888-242-0888 | |
| Online Services Support | 888-242-0888 | |
| Personal Policy Services | 888-242-8811 | |
| Life Policy Services | 800-783-4479 | |
| Business Policy Services | 888-242-8811 |
| Department | Phone Number | |
|---|---|---|
| Media | 513-603-5323 | |
| Agency Technical Support | 866-513-1133 | |
| Human Resources | 513-870-2199 | |
| Investor Relations | 513-870-2768 | |
| Leasing | 513-870-2203 | |
| Privacy Information | 888-744-2170 | |
| Report Fraud | 844-928-0252 | |
| Shareholder Services | 866-638-6443 | |
| General Inquiries | 888-242-8811 |
Mailing Address: P.O. Box 145496, Cincinnati, OH 45250-5496
Street Address: 6200 S. Gilmore Road, Fairfield, OH 45014-5141