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Medical Bill Submission and Processing


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Workers' Compensation

Workers' Compensation Claim Processing Information

To report a workers’ compensation claim, please call us toll-free, anytime day or night, at 1-877-242-2544. Our associates are dedicated to expediting the claims process for you. When reporting a claim, please have claim-related information ready, including:

Employer Information

  • policyholder name
  • policy number

Employee Information

  • name, address, phone number
  • Social Security number
  • date of birth
  • gender
  • marital status
  • number of dependents
  • hire date
  • current position
  • wage information

Incident Information

  • type of injury – such as burn or cut
  • specific body part injured
  • cause of accident
  • names of witnesses
  • address where injury occurred
  • where the injured employee was treated
  • when the accident was reported to you and by whom

Some states allow employers or your insurance carrier to control medical treatment. If your state adheres to this policy, your local Cincinnati claims representative will help you direct your injured employees to an appropriate medical provider.

Cincinnati’s Claims Service Center simplifies the claims process for you, your injured employee and your independent agent. By hearing directly from you, we streamline the process to everyone’s benefit – valuable time is saved, paperwork reduced and multiple-point entry removed – for a quick response for you and your injured employee.

For disability payments made for New York workers' compensation claims, injured workers may use this Direct Deposit Authorization Form to begin, change or cancel your direct deposit.