While no one wants to experience a loss, we hope to make the difficult time easier. A claims representative will guide you through each step of the process. Here’s a quick overview of what to expect:
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Report Your Claim
We look forward to providing you with prompt and personal claims service. To begin, report your claim directly, 877-242-2544, or contact your local independent agent.
If you have a personal lines online account, log in to report or view a claim or download the MyCincinnatiSM mobile app. If not, you can register to create an account.
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Connect with a Claims Representative
We know claims are never convenient, and no two claims are the same. Our claims representatives are available to work with you throughout the process to bring your claim to resolution.
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Evaluation of Claim
Our goal is to efficiently evaluate coverage, liability and damage to provide a fair and accurate response. We will review coverages under all applicable insurance policies and work with you to gather information.
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Claim Resolution
We are in the business of helping people recover financially after a loss and seek to pay what is owed under each policy. For your convenience, we offer a variety of payment options, including e-payments and checks.
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