Information Technology Professionals:

Application system administrators install software builds and support the application and system environments. They conduct system maintenance, promote software through all environments and work with various service areas to develop, maintain, test and debug each of the environments.

Business analysts are the liaisons between a business unit and the IT department. They build and cultivate strong relationships with key business contacts and consult with the business unit to understand its goals and objectives. Business analysts understand the business domain and its processes, systems, data and the inherent links between them. They work with IT service or project teams to collect, clarify and translate business requirements into documentation and conceptual designs from which technology solutions are developed.

Desktop support technicians troubleshoot and repair computer systems, hardware and peripherals. They document, maintain, upgrade and replace hardware and software systems.

Developers collaborate with service areas to analyze, design, code and test software programs and applications throughout the software development lifecycle. They perform both systems and functional analysis. Developers also actively contribute to the requirements process and document technical functionality.

Project managers are responsible for the overall success of projects and provide effective leadership on enterprise-wide, cross-functional strategic initiatives. They use independent judgment to organize, plan, manage and lead projects within established guidelines and methodologies while also managing stakeholder expectations, project risks and issues. Project managers work with the IT management team to acquire and use resources necessary to enable project delivery within the agreed upon parameters of cost, time, scope and quality.

Security engineers collaborate with service areas to design, evaluate, implement and test the security of systems for the purpose of protecting data from unauthorized access, use, disclosure, destruction, modification or disruption to access.

System engineers support the mainframe and AIX platforms by maintaining the z/OS and UNIX operating systems and subsystems. They support the Windows Server platform (both hardware and software) as well as build and maintain all Windows Server hardware and operating systems.