Service Standouts

Personal Policyholder Stories

From John O., a personal policyholder, client of Pritchard & Jerden, Inc., Atlanta, GA: “Your field claims representative was a pleasure to work with – very responsive, patient and understanding. Her personal touch was just what we needed as we recovered from this damage. As new customers of Cincinnati Insurance, we were most pleased with the service we received.”

From William D., a personal policyholder, client of Peel & Holland, Inc., Benton, KY: “We appreciate our field claims representative’s professionalism and attention to our claim. He explained the claim’s process, promptly followed up on all details and stayed in touch. We had confidence that a good recovery would soon be at hand. It was.”

From Jennifer R., a personal policyholder, client of Peck-Glasgow Agency, Madison, AL: “My field claims representative called me right away and was so very understanding and supportive. She listened to everything I had to say, and she was very caring at such an upsetting time. She has been in constant contact with me and has done everything she could to speed the process along. In a time when excellent customer service can be hard to find, I needed to tell you that you have a real gem of an employee.”

From Joanne M., a personal policyholder, client of M. J. Carter & Co., Inc., Florence, AL: “Our field claims representative could not have been more professional! He quickly responded to us, visiting us immediately to assess the damage himself. He had impressive follow-up and follow-through skills that took a great deal of stress away from the entire process of remediating the damage. We are fairly new to Cincinnati Insurance. Our field claims representative let us know that we made the right decision to switch to your company.”

From Tyson D., a personal policyholder, client of Huntington Insurance, Inc., Columbus, OH: “We wish to thank our field claims representative for the efficient and very professional manner in which he addressed our claim and supported us during the many months required to restore our home and replace our lost or damaged property. We sincerely appreciate the personal attention that he gave to our claim and to us as we struggled with the damage. We were fortunate to have had him and Cincinnati Insurance supporting us through the difficult recovery process.”

From Ashley E., a personal policyholder, client of Whittaker-Warren Insurance, Inc., Enterprise, AL: “Cincinnati has been great. I actually changed my business coverage last year when I had been with Cincinnati for nine years previous to that, and I called my agent and told him I wanted to switch back because of my field claims representative. He was awesome. The kind of service he provided is hard to find these days, and I greatly appreciate it.”

From Mike R., a personal policyholder, client of Arthur J. Gallagher Risk Management Services, Muscatine, IA: “I was not expecting a settlement check for at least 30 days, and it arrived in our mailbox today. I am absolutely, positively sold on and impressed with Cincinnati Insurance, but even more so, completely sold on my field claims representative. She could not possibly have provided any better, fairer, more professional or faster service than she did in this recent claim.”

From Deborah and David V., personal policyholders, clients of The McClone Agency, Sheboygan, WI: “My wife and I couldn’t be more pleased with the outcome of our recent claim. I feel like a part of the Cincinnati family. We have been with Cincinnati for quite some time and our claims were always handled promptly and fairly. We were grateful for the professional and courteous way we were treated. I will strongly advocate on Cincinnati’s behalf and find every opportunity to recommend Cincinnati to all my friends, family and acquaintances.” 

From Susan L., a personal policyholder, client of Frost & Conn, State College, PA: “I want you to know the amazing experience I’ve had with your field claims superintendent. From the first day he met with me at our home to the last smallest detail, he’s been a pleasure to work with in every way! Our situation, to the say the least, was involved, challenging, time consuming and expensive. It was difficult for me to see the light at the end of the tunnel. He made an immediate property visit, was most polite, professional and compassionate. He assured me everything was fixable and would be okay. He provided me with the best and much needed technical support. He kept me calm and focused throughout the entire process. My satisfaction and happiness was always paramount to him! I am one of the lucky ones to have had Cincinnati on my side.”

From Charlie Y., a personal policyholder, client of Yates Insurance Agency, Atlanta, GA: “I want to thank our claims representative for all of his work in helping us get our house put back together. We were very happy to have him and Cincinnati on our side from day one, and we are pleased that our house has been put back together in relatively short order. I hope that we won’t have to call on him again for home or car problems any time soon, but if we do, we know we can do it with confidence that any issues will be ironed out smoothly.”

From Victoria H., a personal policyholder, client of Fountain, Parker, Harbarger & Associates, LLC, Huntsville, AL: “My field claims representativemade sure to keep me up to speed with the entire process. He was also very kind and understanding of my situation, which made the process less stressful and overwhelming. I plan to stay with Cincinnati Insurance and have absolutely recommended the company to people I know.”

From James F., a personal policyholder, client of LifeStore Insurance, Elkin, NC: “Our family received exemplary service from our field claims representative. She handled our claim with speed, efficiency and professionalism. She helped ease the recovery from the accident and greatly minimized our inconvenience. She made us thankful to be insured by your company.”

From Sam Y., personal policyholder, client of The Perkins Insurance Agency, North Royalton, OH: “We thank our field claims representative, our agency and Cincinnati Insurance for coming to our rescue. I am so glad that in my 50 plus years working with my agency’s staff that they have always treated me both as a customer as well as a friend. That meant a lot and our field claims representative added that human touch, supporting us through these unfortunate events. Again, thanks for helping us when offering contractors to choose from. Our choice was the right choice and Cincinnati was there to support our needs.”

From Archie H., a personal policyholder, client of AssuredPartners of Missouri, LLC, Saint Louis, MO: “I have been a loyal customer of Cincinnati Insurance for many years now. Our field claims representative has come to my rescue on two occasions since I’ve been an insured. When notified of my accident, he acted quickly to assist me. He is very good at calming down his clients in tense situations. With me, he was very professional, but used a little humor to perk me up. He showed that he cared about me and everything that was involved. Even though I never want to have another accident, I am proud to pay my premium every pay period.”

From James L., a personal policyholder, client of Montgomery Insurance & Investments Agency, Inc., Xenia, OH: “After a string of tornadoes, our house had significant damage to the exterior. We were nervous about the claims process since neither of us has ever had to file a claim. I’m so thankful for the way our field claims representative and the rest of Cincinnati Insurance took care of us here. He came out quickly, explained the whole process clearly and set the wheels in motion for us to get everything taken care of without any issues at all. We now are telling all our friends and family that they should switch to Cincinnati Insurance! You’ve got a customer for life here.”

From Debra L., a personal policyholder, client of Marsh & McLennan Agency, LLC, Dayton, OH: “This experience with our field claims representative has been incredible. She did everything to keep things moving smoothly. Her concern is to make sure the customer is being taken care of. I am so grateful for the service and the quick response.”

Business Policyholder Stories

From Keith R., a commercial policyholder, client of Frost & Conn, Inc., State College, PA: “We have received so much support and guidance from our loss control representative. He has been available to me when I call and would often stop in when he was in the area to discuss any concerns we may have with regards to safety. He has also pointed out concerns that we may have overlooked, which allowed us to take immediate action before an accident occurred. He is truly an asset to your organization, and someone I know I can count on when I have questions or run into any issues.”

From Amy Y., a business policyholder, client of C.J. Thomas Company, Inc., Saint Louis, MO: “We had two claims this year, and the service our field claims representative provided was phenomenal. Workers’ compensation issues are very intimidating. Our claims representative has been invaluable to me personally and to our company. Any time I’ve communicated with him, he’s been responsive, patient and concise. I feel like our CEO, supervisors and I are significantly more prepared to handle workers’ compensation incidents in the future due to him taking the time to explain various procedures and guidelines to us.” 

From Ray D., a business and personal policyholder, client of Boord Henne Insurance Agency, Inc., Englewood, OH: “Our field claims representative took the time to visit and examine all aspects of the damage. In doing so, he assured me that things would be taken care of. He did not stop there…he made recommendations, contacted me regularly and was true to his word. He has my highest praise, he has earned my trust and respect.”

From David W., a business and personal policyholder, client of Marsh & McLennan Agency, LLC, Dayton, OH: “Thank you to our field claims representative for his service and follow-up on this matter. My wife and I have been with Cincinnati since we moved back to Ohio 30 years ago. This is my first big claim and hopefully the last. Our company has been with Cincinnati because of our agency for over 30 years. When we started the company, we had four vehicles, now we have over 60 and lots of coverages.”

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