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Service Standouts

Personal Policyholder Stories 

From Richard D., a personal policyholder, client of AssuredPartners of North Carolina: “My field claims representative checked in with me frequently and generally acted on my behalf throughout the ordeal. I am so grateful for her assistance throughout this. She is a credit to Cincinnati, standing by a customer through thick and thin. She is one of the reasons my wife and I renewed our insurance with the company for another year.

From Aloha W., a personal policyholder, client of First West, Inc: “My field claims representative has been so incredibly helpful! I always tell my kids that there is a bright side to everything that happens, and she has definitely been the bright side of these recent ordeals. She has been very informative, understanding, supportive and quick to respond. She is thoughtful and considerate when people need it most! I can’t possibly say enough about how much her help has meant to me in this process. I will be singing the praises of Cincinnati Insurance to everyone I know!”

From Mike R., a personal policyholder, client of Arthur J. Gallagher Risk Management Services: “I was not expecting a settlement check for at least 30 days, and it arrived in our mailbox today. I am absolutely, positively sold on and impressed with Cincinnati Insurance, but even more so, completely sold on my field claims representative. She could not possibly have provided any better, fairer, more professional or faster service than she did in this recent claim.”

From William D., a personal policyholder, client of Burns Insurance, Inc.: “Our field claims representative has been courteous and friendly during every interaction. I know she has personally received many phone calls from me and has followed up with a call or email each time. Such professionalism and attention to customer service is rare nowadays. She is an asset and is certainly a compassionate person which is why I will continue to speak favorably about Cincinnati Insurance.”

From Greg E., a personal policyholder, client of Emory P. Zimmer Insurance Agency: “I want to thank Cincinnati Insurance for doing such an outstanding job for me and my family. My field claims representative was in touch with me within 24-hours and explained all of the steps that were going to happen to make things right. Within six days of the loss, he was at my office and gave me a check for the fair value of my vehicle without haggling or making me feel short changed. Cincinnati Insurance and our agency should be proud of how their representatives represent their respective businesses. I will never go anywhere else for insurance.”

From Gregory W., a personal policyholder, client of ONI Risk Partners: “I want to complement my field representative. After 50 years of driving, this was my first accident and truthfully, I was pretty shaken. I could not have asked for a better experience from an insurance adjuster. He was very concerned about my safety. He also made the process simple and easy to understand. I appreciate his concern, and professional attitude. Because of his professional ability, I will certainly be recommending Cincinnati to anyone who asks me about my experience!”

From Deborah and David V., personal policyholders, clients of The McClone Agency, Sheboygan, WI: “My wife and I couldn’t be more pleased with the outcome of our recent claim. I feel like a part of the Cincinnati family. We have been with Cincinnati for quite some time and our claims were always handled promptly and fairly. We were grateful for the professional and courteous way we were treated. I will strongly advocate on Cincinnati’s behalf and find every opportunity to recommend Cincinnati to all my friends, family and acquaintances.” 

From Susan L., a personal policyholder, client of Frost & Conn, State College, PA: “I want you to know the amazing experience I’ve had with your field claims superintendent. From the first day he met with me at our home to the last smallest detail, he’s been a pleasure to work with in every way! Our situation, to the say the least, was involved, challenging, time consuming and expensive. It was difficult for me to see the light at the end of the tunnel. He made an immediate property visit, was most polite, professional and compassionate. He assured me everything was fixable and would be okay. He provided me with the best and much needed technical support. He kept me calm and focused throughout the entire process. My satisfaction and happiness was always paramount to him! I am one of the lucky ones to have had Cincinnati on my side.”

From Charlie Y., a personal policyholder, client of Yates Insurance Agency, Atlanta, GA: “I want to thank our claims representative for all of his work in helping us get our house put back together. We were very happy to have him and Cincinnati on our side from day one, and we are pleased that our house has been put back together in relatively short order. I hope that we won’t have to call on him again for home or car problems any time soon, but if we do, we know we can do it with confidence that any issues will be ironed out smoothly.”

From Victoria H., a personal policyholder, client of Fountain, Parker, Harbarger & Associates, LLC, Huntsville, AL: “My field claims representativemade sure to keep me up to speed with the entire process. He was also very kind and understanding of my situation, which made the process less stressful and overwhelming. I plan to stay with Cincinnati Insurance and have absolutely recommended the company to people I know.”

From James F., a personal policyholder, client of LifeStore Insurance, Elkin, NC: “Our family received exemplary service from our field claims representative. She handled our claim with speed, efficiency and professionalism. She helped ease the recovery from the accident and greatly minimized our inconvenience. She made us thankful to be insured by your company.”     

From James D., a homeowner policyholder, client of Bates, Roberts, Fowlkes & Jackson, Birmingham, AL: “I cannot speak highly enough of the way my field claims representative handled this claim. He showed up early to inspect the damage. He was able to coordinate our temporary dwelling, which was first rate, and made several follow-up calls to check on the status of the project. And quite importantly for us, he got the claim paid quickly and to our satisfaction.”

From John L., a homeowner policyholder, client of Lowry & Associates Inc., Charlotte, NC: “I could not have done it without my field claims representative’s consistent service to us. From the beginning, he told me what he needed: estimates, photos, progress information. He was clear about the deductible and applied it to the first payment. After that, each part of the claim that was documented he paid promptly. On one holiday he dropped off a check because there was no mail delivery. That was a relief, because that made it possible for me to pay for repairs without incurring debt. He is both a professional and a pleasure to work with. I hope I have no more insurance claims. If I do, I also hope the claims go as smoothly as this one.”

From Mike E.,an auto policyholder, client of Reichley Insurance Agency Inc., Beavercreek, OH: “Thank you so much for your quick resolution and payment. We have had Cincinnati Insurance for probably 35 years. During that time, we had a few claims on our cars and a couple on the house. You guys have never failed to respond quickly and fairly. We could not ask for more from our insurance company.”

From Kelly F., a homeowner policyholder, client of Overmyer Hall Associates, Columbus, OH: “My field claims representative has been exceptional in every way! She is extremely diligent, professional, and yet able to add a personal and compassionate touch in a difficult situation. She makes the entire process clear and organized and is prompt in her responses. Honestly, working through the insurance claim with her has been the most positive part of the situation in my home. Thank you for such a positive experience.”

Business Policyholder Stories  

From Beverly W., a business policyholder, client of HHM Insurors: “I truly appreciate the time my field audit specialist gave me, and I really enjoyed having him here. He made an audit actually fun!"

From Lance R., a business policyholder, client of Garman Murray Insurance: “I would like to thank my underwriter for her quick resolution to my payroll audit issue. She promptly and professionally set in motion and accomplished an accurate, not estimated, payroll audit in order to determine my workers’ compensation premium. I have been a customer of Cincinnati Insurance for nearly 34 years. It is my intention to remain a loyal customer, in large part due to your efforts in getting it right the first time.”

From Jeff C., a business policyholder, client of Arthur J. Gallagher Risk Management Services, Inc., Cincinnati, OH: “I can’t tell you enough how grateful I am for what our field claims representative and Cincinnati did for us. When she showed up and explained the process and put us at ease that we would get through this, a total sense of calm and relief came over me. Then all these experts soon arrived, and we knew we were with a great group of professionals working in conjunction with our local folks to get us back in business. All of you could not have been more helpful and confidence-building for our business. So, thanks for all you did – circumstances aside, it was a real pleasure.” 

Life Policyholder Stories

From Rose L., a life policy beneficiary, a client of W.E. Davis Insurance Agency Inc., Columbus, OH: “We spoke with an associate claims processer in your Life Claims department. She was very kind and patient yet informative of what we would need to do. Follow up emails and additional help after the initial call were clear yet still kind. Especially now with all of the anxiety we have in the world, it’s nice to know people like her are out there to help us through the heartache and tough times.”

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