Service Standouts

Personal Policyholder Stories

From John O., a personal policyholder, client of Pritchard & Jerden, Inc., Atlanta, GA: “Your field claims representative was a pleasure to work with – very responsive, patient and understanding. Her personal touch was just what we needed as we recovered from this damage. As new customers of Cincinnati Insurance, we were most pleased with the service we received.”

From William D., a personal policyholder, client of Peel & Holland, Inc., Benton, KY: “We appreciate our field claims representative’s professionalism and attention to our claim. He explained the claim’s process, promptly followed up on all details and stayed in touch. We had confidence that a good recovery would soon be at hand. It was.”

From Jennifer R., a personal policyholder, client of Peck-Glasgow Agency, Madison, AL: “My field claims representative called me right away and was so very understanding and supportive. She listened to everything I had to say, and she was very caring at such an upsetting time. She has been in constant contact with me and has done everything she could to speed the process along. In a time when excellent customer service can be hard to find, I needed to tell you that you have a real gem of an employee.”

From Joanne M., a personal policyholder, client of M. J. Carter & Co., Inc., Florence, AL: “Our field claims representative could not have been more professional! He quickly responded to us, visiting us immediately to assess the damage himself. He had impressive follow-up and follow-through skills that took a great deal of stress away from the entire process of remediating the damage. We are fairly new to Cincinnati Insurance. Our field claims representative let us know that we made the right decision to switch to your company.”

From Tyson D., a personal policyholder, client of Huntington Insurance, Inc., Columbus, OH: “We wish to thank our field claims representative for the efficient and very professional manner in which he addressed our claim and supported us during the many months required to restore our home and replace our lost or damaged property. We sincerely appreciate the personal attention that he gave to our claim and to us as we struggled with the damage. We were fortunate to have had him and Cincinnati Insurance supporting us through the difficult recovery process.”

From Ashley E., a personal policyholder, client of Whittaker-Warren Insurance, Inc., Enterprise, AL: “Cincinnati has been great. I actually changed my business coverage last year when I had been with Cincinnati for nine years previous to that, and I called my agent and told him I wanted to switch back because of my field claims representative. He was awesome. The kind of service he provided is hard to find these days, and I greatly appreciate it.”

From Kenneth W., a personal policyholder, client of AssuredPartners NL, Dayton, OH: “I commend my field claims representative for the personal outstanding attention you paid regarding our accident. It has been a great comfort to my wife and I to know that he was there to see that nothing fell through the cracks. We’ve been with Cincinnati, both in business and personal, for over 35 years. The reason being is people like our field claims representative, who have taken a personal interest in us. Over the years, we have had many opportunities to save premium dollars by switching insurers. But, we have found there is no greater value in knowing that the folks at Cincinnati Insurance have our back and will continue to serve our best interest, even at an inconvenience to themselves.”

From Faye B., a personal policyholder, client of Virgil B. Fowler Insurance Agency, Cullman, AL: “I wanted to let you know that I just renewed my policy, even though it went up! The reason I’m staying with Cincinnati is because of the service I received from my field claims representative and the company. She was right on target with your estimate, and I could not believe how quickly I received the check – and without any problems whatsoever. Thank you for being here for me. I will never forget her words to me when she arrived at my house. She said, “I’m here to help you”, and she certainly did.”

From Mike R., a personal policyholder, client of Arthur J. Gallagher Risk Management Services, Muscatine, IA: “I was not expecting a settlement check for at least 30 days, and it arrived in our mailbox today. I am absolutely, positively sold on and impressed with Cincinnati Insurance, but even more so, completely sold on my field claims representative. She could not possibly have provided any better, fairer, more professional or faster service than she did in this recent claim.”

From Deborah and David V., personal policyholders, clients of The McClone Agency, Sheboygan, WI: “My wife and I couldn’t be more pleased with the outcome of our recent claim. I feel like a part of the Cincinnati family. We have been with Cincinnati for quite some time and our claims were always handled promptly and fairly. We were grateful for the professional and courteous way we were treated. I will strongly advocate on Cincinnati’s behalf and find every opportunity to recommend Cincinnati to all my friends, family and acquaintances.” 

From Susan L., a personal policyholder, client of Frost & Conn, State College, PA: “I want you to know the amazing experience I’ve had with your field claims superintendent. From the first day he met with me at our home to the last smallest detail, he’s been a pleasure to work with in every way! Our situation, to the say the least, was involved, challenging, time consuming and expensive. It was difficult for me to see the light at the end of the tunnel. He made an immediate property visit, was most polite, professional and compassionate. He assured me everything was fixable and would be okay. He provided me with the best and much needed technical support. He kept me calm and focused throughout the entire process. My satisfaction and happiness was always paramount to him! I am one of the lucky ones to have had Cincinnati on my side.”

From Charlie Y., a personal policyholder, client of Yates Insurance Agency, Atlanta, GA: “I want to thank our claims representative for all of his work in helping us get our house put back together. We were very happy to have him and Cincinnati on our side from day one, and we are pleased that our house has been put back together in relatively short order. I hope that we won’t have to call on him again for home or car problems any time soon, but if we do, we know we can do it with confidence that any issues will be ironed out smoothly.”

From Victoria H., a personal policyholder, client of Fountain, Parker, Harbarger & Associates, LLC, Huntsville, AL: “My field claims representativemade sure to keep me up to speed with the entire process. He was also very kind and understanding of my situation, which made the process less stressful and overwhelming. I plan to stay with Cincinnati Insurance and have absolutely recommended the company to people I know.”

Business Policyholder Stories

From Keith R., a commercial policyholder, client of Frost & Conn, Inc., State College, PA: “We have received so much support and guidance from our loss control representative. He has been available to me when I call and would often stop in when he was in the area to discuss any concerns we may have with regards to safety. He has also pointed out concerns that we may have overlooked, which allowed us to take immediate action before an accident occurred. He is truly an asset to your organization, and someone I know I can count on when I have questions or run into any issues.”

From Amy Y., a business policyholder, client of C.J. Thomas Company, Inc., Saint Louis, MO: “We had two claims this year, and the service our field claims representative provided was phenomenal. Workers’ compensation issues are very intimidating. Our claims representative has been invaluable to me personally and to our company. Any time I’ve communicated with him, he’s been responsive, patient and concise. I feel like our CEO, supervisors and I are significantly more prepared to handle workers’ compensation incidents in the future due to him taking the time to explain various procedures and guidelines to us.” 

From James F., a personal policyholder, client of LifeStore Insurance, Elkin, NC: “Our family received exemplary service from our field claims representative. She handled our claim with speed, efficiency and professionalism. She helped ease the recovery from the accident and greatly minimized our inconvenience. She made us thankful to be insured by your company.”

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