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Service Standouts

Personal Policyholder Stories

From Scott L., a homeowner policyholder, client of Willis Personal Lines, LLC., Seattle, WA: “My first interaction with Cincinnati was with my field claims representative after my home was damaged. From the get-go, he was extremely quick to respond. He talked me through all the things that needed to be done to get help right away after my home was severely damaged. There was never a moment when I didn’t understand the process to address the situation. He went out of his way to explain my options and he made me feel like a valued client.”

From Sharon S., a homeowner policyholder, client of Barker, Beck, Collins & Kronauge Agency, LLP, Dayton, OH: “Thank you and The Cincinnati Insurance Companies for making everything so much easier after the building fire. Your help from the first meeting to finding a restoration company and a temporary place to live and keeping in contact with me through the entire process was certainly professional, but more than that, it was kind. Kind to someone who had no idea what the process should be, and you had the compassion and patience to help me get through it. I want Cincinnati to know that I do appreciate them, but you are their greatest asset.”

From Jennifer R., a personal policyholder, client of Peck-Glasgow Agency, Madison, AL: “My field claims representative called me right away and was so very understanding and supportive. She listened to everything I had to say, and she was very caring at such an upsetting time. She has been in constant contact with me and has done everything she could to speed the process along. In a time when excellent customer service can be hard to find, I needed to tell you that you have a real gem of an employee.” 

From Mike R., a personal policyholder, client of Arthur J. Gallagher Risk Management Services, Muscatine, IA: “I was not expecting a settlement check for at least 30 days, and it arrived in our mailbox today. I am absolutely, positively sold on and impressed with Cincinnati Insurance, but even more so, completely sold on my field claims representative. She could not possibly have provided any better, fairer, more professional or faster service than she did in this recent claim.”

From Deborah and David V., personal policyholders, clients of The McClone Agency, Sheboygan, WI: “My wife and I couldn’t be more pleased with the outcome of our recent claim. I feel like a part of the Cincinnati family. We have been with Cincinnati for quite some time and our claims were always handled promptly and fairly. We were grateful for the professional and courteous way we were treated. I will strongly advocate on Cincinnati’s behalf and find every opportunity to recommend Cincinnati to all my friends, family and acquaintances.” 

From Susan L., a personal policyholder, client of Frost & Conn, State College, PA: “I want you to know the amazing experience I’ve had with your field claims superintendent. From the first day he met with me at our home to the last smallest detail, he’s been a pleasure to work with in every way! Our situation, to the say the least, was involved, challenging, time consuming and expensive. It was difficult for me to see the light at the end of the tunnel. He made an immediate property visit, was most polite, professional and compassionate. He assured me everything was fixable and would be okay. He provided me with the best and much needed technical support. He kept me calm and focused throughout the entire process. My satisfaction and happiness was always paramount to him! I am one of the lucky ones to have had Cincinnati on my side.”

From Charlie Y., a personal policyholder, client of Yates Insurance Agency, Atlanta, GA: “I want to thank our claims representative for all of his work in helping us get our house put back together. We were very happy to have him and Cincinnati on our side from day one, and we are pleased that our house has been put back together in relatively short order. I hope that we won’t have to call on him again for home or car problems any time soon, but if we do, we know we can do it with confidence that any issues will be ironed out smoothly.”

From Victoria H., a personal policyholder, client of Fountain, Parker, Harbarger & Associates, LLC, Huntsville, AL: “My field claims representativemade sure to keep me up to speed with the entire process. He was also very kind and understanding of my situation, which made the process less stressful and overwhelming. I plan to stay with Cincinnati Insurance and have absolutely recommended the company to people I know.”

From James F., a personal policyholder, client of LifeStore Insurance, Elkin, NC: “Our family received exemplary service from our field claims representative. She handled our claim with speed, efficiency and professionalism. She helped ease the recovery from the accident and greatly minimized our inconvenience. She made us thankful to be insured by your company.”     

From James D., a homeowner policyholder, client of Bates, Roberts, Fowlkes & Jackson, Birmingham, AL: “I cannot speak highly enough of the way my field claims representative handled this claim. He showed up early to inspect the damage. He was able to coordinate our temporary dwelling, which was first rate, and made several follow-up calls to check on the status of the project. And quite importantly for us, he got the claim paid quickly and to our satisfaction.”

From John L., a homeowner policyholder, client of Lowry & Associates Inc., Charlotte, NC: “I could not have done it without my field claims representative’s consistent service to us. From the beginning, he told me what he needed: estimates, photos, progress information. He was clear about the deductible and applied it to the first payment. After that, each part of the claim that was documented he paid promptly. On one holiday he dropped off a check because there was no mail delivery. That was a relief, because that made it possible for me to pay for repairs without incurring debt. He is both a professional and a pleasure to work with. I hope I have no more insurance claims. If I do, I also hope the claims go as smoothly as this one.”

From Mike E.,an auto policyholder, client of Reichley Insurance Agency Inc., Beavercreek, OH: “Thank you so much for your quick resolution and payment. We have had Cincinnati Insurance for probably 35 years. During that time, we had a few claims on our cars and a couple on the house. You guys have never failed to respond quickly and fairly. We could not ask for more from our insurance company.”

From Kelly F., a homeowner policyholder, client of Overmyer Hall Associates, Columbus, OH: “My field claims representative has been exceptional in every way! She is extremely diligent, professional, and yet able to add a personal and compassionate touch in a difficult situation. She makes the entire process clear and organized and is prompt in her responses. Honestly, working through the insurance claim with her has been the most positive part of the situation in my home. Thank you for such a positive experience.”

From Geana V., a homeowner policyholder, client of RiskPoint Insurance Advisors, Lake Oswego, OR: “We’re thankful for our field claims representative’s patience with this process and for helping us understand something we have never dealt with before. He made this process nearly painless. He is not what we both imagined when we feared what the process might be like. He’s changed the way we think about insurance companies. And made us a lifetime Cincinnati fan.”

From William H., a capstone auto policyholder, client of Marsh USA, New York, New York: “My field claims representative was fantastic – from the moment I filed a claim, he was in contact to ensure I had his information, and he made sure I had transportation. He continued to work the claim and communicate frequently and effectively throughout the process. If I had a question, he was quick to respond and explain the current status, as well as the process. While I understand he is just doing his job, it’s the individuals like him that define the experience customers like me have. He is a great example of providing an exceptional customer experience.”
 

Business Policyholder Stories  

From Jeff C., a business policyholder, client of Arthur J. Gallagher Risk Management Services, Inc., Cincinnati, OH: “I can’t tell you enough how grateful I am for what our field claims representative and Cincinnati did for us. When she showed up and explained the process and put us at ease that we would get through this, a total sense of calm and relief came over me. Then all these experts soon arrived, and we knew we were with a great group of professionals working in conjunction with our local folks to get us back in business. All of you could not have been more helpful and confidence-building for our business. So, thanks for all you did – circumstances aside, it was a real pleasure.”

From Josh R., a commercial auto policyholder, client of Beatty Insurance, Inc., Seymour, IN: “Thanks to our field claims representative for being very responsive with our claim. Her great service and the way she represented Cincinnati Insurance is the reason that we continue to stay with Cincinnati.”

From Dr. Joe M., a commercial auto policyholder, client of Steele Insurance Associates, Inc., Saint Clairsville, OH: “I am writing in support of my field claims representative’s exemplary service following a recent major car accident of mine. I truly had a near death experience, and he has made a very bad experience more than tolerable. His emails and conversations with the repair shop have been far and beyond what I would expect.”

Life Policyholder Stories

From Rose L., a life policy beneficiary, a client of W.E. Davis Insurance Agency Inc., Columbus, OH: “We spoke with an associate claims processer in your Life Claims department. She was very kind and patient yet informative of what we would need to do. Follow up emails and additional help after the initial call were clear yet still kind. Especially now with all of the anxiety we have in the world, it’s nice to know people like her are out there to help us through the heartache and tough times.”

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