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What to Expect – Our Life Insurance Claims Process

Losing a loved one or becoming disabled can be a difficult life event for anyone. We hope to ease your burden with a streamlined process so you can focus on what matters most.

Report Your Claim

We promise to provide you with prompt and professional service to make the claim process as simple as possible for you. Report your life, annuity or disability claim to Life Claims, 888-212-6970, 7:45 a.m.-4:30 p.m. Eastern Time, Monday-Friday, or contact your agent with the following information:

  • Policy number(s)
  • Date of death or disability
  • Current mailing and/or email address for the beneficiary/claimant

Connect with a Claims Representative

A life or disability claims representative will mail, email or fax a claim form to the claimant or beneficiary along with an explanation of the requirements needed for processing. We will provide you with status updates throughout the claims process.

For more information about our life and annuity claims, please refer to the Frequently Asked Questions.

Send Required Documents

Send the required documents by:

  • Email: life-healthclaims@cinfin.com
  • Fax: 513-870-2969
  • Mailing address:

    The Cincinnati Life Insurance Company
    Attn: Life Claims
    P.O. Box 145496
    Cincinnati, OH 45250-5496

Claim Resolution

Claims are generally paid within three to five business days after receipt of all necessary documents and approval of the claim. You select your method of payment on the claim form.

Please call 888-212-6970 or email life-healthclaims@cinfin.com with any questions.