Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Russ and Karol H., personal policyholders, clients of Centerville Insurance Agency, Centerville, OH – “Our claims representative was quick to come and look at the damage and take the information. She is very personable and friendly and makes us feel confident in Cincinnati Insurance. Also, we received the payment as soon as Cincinnati Insurance received the estimate, and we were grateful for that..”

From Alina F., a business policyholder, client of Offenhauser & Co., Texarkana, TX – “Our machinery & equipment representative was a godsend to us. I am so happy he reached out to make sure everything was going okay with our facility. Not only did he help us get compliant with our new boiler inspection and certificate, but he was able to help us with our claim. Having a large unplanned expense was a severe blow to us. Thanks to him, we were able to get most of that expense covered and can now breathe again!”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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