Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Cliff A., a personal auto policyholder, client of Ayres & French, Inc., Sedona, AZ – “From my first phone call to current, our claims representative has been the only bright spot in this entire incident. She has displayed genuine concern for our safety and shown knowledgeable professionalism with all my questions and concerns. She has taken all my calls no matter the time of day. Her expertise and experience has been reassuring to my wife and me. Because of her, I will always be with Cincinnati Insurance.”

From Dan and Susan C., mobile homeowner policyholders, clients of Huntington Agency, Jefferson, OH  – “We are very pleased with the way our claims representative helped us to get our home put back together. We had never been faced with having our property damaged, but our claims representative was very experienced. He calmly led us through the process and presented us with information and insights we would never have figured out on our own. He gave us the support we needed to make decisions. We became aware that he was helping many clients, but when it came to our claim, he treated us like we were his only client. He never hinted their issues were more pressing than ours. That is what impressed us the most about the service he provided.” 

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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