Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Steve P., an Executive Classic™ homeowner policyholder, client of Twin City Group, Minneapolis, MN – “I wanted to thank my agent for helping us find an insurance company that puts people first. Cincinnati Insurance has been nothing short of fantastic since making the switch. Unfortunately in the first month we had switched our insurance we had a claim. I called the adjustor, and she was unbelievable! During the whole process, she followed up multiple times and has been nothing short of a delight to work with, professional and on point. She is fantastic.”

From Claire C., a business policyholder, client of Hanford Insurance Agency, Geneseo, IL – “I would like to commend your company on their great customer service. Our claim representative came and took pictures and handled our claim in a very professional manner. She was wonderful to work with and answered all my calls and emails in a timely manner. The check was sent promptly, and we had everything repaired. We are very pleased with The Cincinnati Insurance Companies, and it truly is “Everything Insurance Should Be.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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