Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Bruce Y., a homeowners policyholder, client of Brooks Insurance Agency Inc., Toledo, OH - "You have been awesome to work with! You are truly a professional and very knowledgeable about your business, with a very patient and caring disposition. Your willingness to immediately come to the house on a Saturday and immerse yourself so quickly in the claims process was awesome. We truly appreciated that under stressful conditions you calmly, and with a kind heart, made yourself so available."

From Eric S., a business policyholder, client of Wm. G. Uhl Agency Inc., Dayton, OH - "I would like to take a moment and let you know how pleased I was with our field claims representative and the claims service he provided. He was very prompt with his initial response and was great in communicating with me and my agent. Finally, if not most importantly, his payments were prompt and fair. Many thanks to him and Cincinnati Insurance for taking care of me throughout the claims process."

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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