Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your
neighborhood. We send additional Cincinnati associates after a natural disaster strikes to quickly handle claims in person and to restore your lifestyle and peace of mind.
From helping you back on your feet after a claim, to helping your family or business reduce risk, they treat each service request with the care they would show a neighbor. We focus on building a relationship with you, not just completing a transaction. The result is that 93% of our policyholders are highly satisfied with the overall claims process, based on over 50,000 standard lines auto and property policyholders responding to claims satisfaction surveys over the last four years with an 8, 9 or 10 on a 10-point scale.
“I could not have done it without my field claims representative’s consistent service to us.”
Let Others Tell You About Us
Consider what policyholders and claimants are saying about their experiences with Cincinnati.
From John L., a homeowner policyholder, client of Lowry & Associates Inc., Charlotte, NC: “I could not have done it without my field claims representative’s consistent service to us. From the beginning, he told me what he needed: estimates, photos, progress information. He was clear about the deductible and applied it to the first payment. After that, each part of the claim that was documented he paid promptly. On one holiday he dropped off a check because there was no mail delivery. That was a relief, because that made it possible for me to pay for repairs without incurring debt. He is both a professional and a pleasure to work with. I hope I have no more insurance claims. If I do, I also hope the claims go as smoothly as this one.”
From Rose L., a life policy beneficiary, a client of W.E. Davis Insurance Agency Inc., Columbus, OH: “We spoke with an associate claims processer in your Life Claims department. She was very kind and patient yet informative of what we would need to do. Follow up emails and additional help after the initial call were clear yet still kind. Especially now with all of the anxiety we have in the world, it’s nice to know people like her are out there to help us through the heartache and tough times.”
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Share Your Cincinnati Experience
Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent. Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.
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