Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From William and Beverly C., personal policyholders, clients of Al Purmort Insurance, Sarasota, FL: “It didn’t take long for us to appreciate our claims representative helping us. During the first telephone conversation with him, his primary concern was our child’s health. In every conversation thereafter his first question was always how our child is doing. He sincerely cared and business took second place which was comforting. I always felt I could have complete confidence in what he would tell me. He was prompt in returning my phone calls, and he was always available to answer my questions. Our family has never experienced anything of this nature before and we really appreciate all that he did to help us through the difficult time.”

From Glen and Susan H., personal policyholders, clients of Gilbert Insurance Agency, Hamilton, OH: “Thank you for everything! We had total confidence in our claims representative’s guidance and support through our experience. We knew he was there for us.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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