Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Ellen B., a personal auto policyholder, client of Chastain & Associates Insurance, Athens, GA – “It is such a pleasure to do business with our claims representative and Cincinnati Insurance. We have had a long-standing relationship with Cincinnati, and we were reflecting on how positive every interaction has been throughout the years, regardless of the circumstances. Cincinnati is truly a customer-focused organization and does a great job of communicating and caring for their customers. We deeply value the relationship.”

From Kimberly C., a personal auto policyholder, client of Arthur J. Gallagher & Co., Davenport, IA – “Thank you so much for all your help in quickly processing our claim. Thankfully, we have not needed to file many claims with Cincinnati Insurance, but we have always been pleased with the customer service we have been provided and the promptness in which you handle our calls and claims.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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