Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your
neighborhood. We send additional Cincinnati associates after a natural disaster strikes to quickly handle claims in person and to restore your lifestyle and peace of mind.
From helping you back on your feet after a claim, to helping your family or business reduce risk, they treat each service request with the care they would show a neighbor. We focus on building a relationship with you, not just completing a transaction. The result is that 93% of our policyholders are highly satisfied with the overall claims process, based on over 50,000 standard lines auto and property policyholders responding to claims satisfaction surveys over the last four years with an 8, 9 or 10 on a 10-point scale.
“My field claims representative was patient and kind.”
Let Others Tell You About Us
Consider what policyholders and claimants are saying about their experiences with Cincinnati.
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From Geana V., a homeowner policyholder, client of RiskPoint Insurance Advisors, Lake Oswego, OR: “We’re thankful for our field claims representative’s patience with this process and for helping us understand something we have never dealt with before. He made this process nearly painless. He is not what we both imagined when we feared what the process might be like. He’s changed the way we think about insurance companies. And made us a lifetime Cincinnati fan.”
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From William H., a capstone auto policyholder, client of Marsh USA, New York, New York: “My field claims representative was fantastic – from the moment I filed a claim, he was in contact to ensure I had his information, and he made sure I had transportation. He continued to work the claim and communicate frequently and effectively throughout the process. If I had a question, he was quick to respond and explain the current status, as well as the process. While I understand he is just doing his job, it’s the individuals like him that define the experience customers like me have. He is a great example of providing an exceptional customer experience.”
See more testimonials.
Share Your Cincinnati Experience
Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent. Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.
Contact an Agent
Find an independent agent representing Cincinnati, and together we’ll customize a specialized insurance program to protect your lifestyle, assets or business.
Our thoughts are with those who’ve been affected by the wildfires in the New Mexico counties of Colfax, Lincoln, Mora, San Miguel, Sandoval and Valencia. To report a claim, please call our claims reporting line at 877-242-2544. If you were affected by these fires, you might be eligible for the grace periods per the NM Office of Superintendent of Insurance.