Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Andrew H., a business policyholder, client of Insurance Providers Group, Rantoul, IL – “I am writing to commend the quality work and effort of your loss control consultant. She has proven crucial in the development of our company’s compliance in terms of safety, training programs and general corporate policy. Her resume speaks for itself, but what initially impressed me was her ability to form and communicate a strategy of development. She immediately formed a plan of action and identified the most pressing issues as well as future areas of improvement. It is safe to say that over the last three years, she has been instrumental in elevating our company’s policies and procedures across the board. I consider her a mentor due to her ability to maintain a strong professional relationship and willingness to assist in my own development as a manager.”

From Paul F., a personal auto policyholder, client of E.B. Thoma & Son, Tullahoma, TN – “The accident could have been very traumatic, but our claims representative’s guidance, phone conversations and emails helped me through this experience. Thanks to our claims representative and The Cincinnati Insurance Company this has been a very positive experience. I was impressed by how quickly he would respond, as well as following up with phone calls to see if there was anything else we needed. I commend him and the entire company for their help in this matter.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.