Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your
neighborhood. We send additional Cincinnati associates after a natural disaster strikes to quickly handle claims in person and to restore your lifestyle and peace of mind.
From helping you back on your feet after a claim, to helping your family or business reduce risk, they treat each service request with the care they would show a neighbor. We focus on building a relationship with you, not just completing a transaction. The result is that 93% of our policyholders are highly satisfied with the overall claims process, based on over 50,000 standard lines auto and property policyholders responding to claims satisfaction surveys over the last four years with an 8, 9 or 10 on a 10-point scale.
“During this very tough and emotional time for my family, we found comfort in the stability offered by Cincinnati.”
Let Others Tell You About Us
Consider what policyholders and claimants are saying about their experiences with Cincinnati.
From Cedric J., a homeowner policyholder, client of Charles H. Litaker, Inc., Charlotte, NC: “I want to thank my field claims representative and Cincinnati Insurance for the professional way my claim was handled. During this very tough and emotional time for my family, we found comfort in the stability offered by Cincinnati. Every member of the team we have worked with has been top-notch. However, having my field claims representative as a resource has been extremely special throughout this entire process. Her knowledge and willingness to help has been second to none. It truly was a blessing to have her assigned to our claim. During the past few months, we all have been a walking billboard for Cincinnati Insurance. We've been telling anyone who will listen how great you all are and will continue to do so.”
From Paul W., a homeowner policyholder, client of Carroll Realty & Insurance Company, Inc., Carrollton, GA: “I just had to write to tell you how pleased I am with how our complex property claims specialist has gone above and beyond to make sure I received 5-Star service! Your company has far exceeded my expectations, and I know it is because of the awesome people who work for you. I will sum up my review by saying that I have felt like I have been your only client and our claims specialist and her crew of vendors and mitigators have been 110% committed to excellence and personal attention to my satisfaction.”
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Share Your Cincinnati Experience
Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent. Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.
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