Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Ken R., a personal auto policyholder, client of Barker, Beck, Collins & Kronauge Agency, Dayton, OH – “I want to take this opportunity to mention how pleased my wife and I were with the manner in which our claims specialist completed the recent claims process. He demonstrated a personable, polite and courteous personality from our initial contact. He continued to follow through with the detailed process of evaluating the damage, establishing the value and then personally coming to our home to complete and finalize the paper work and delivering the check. He was focused, prepared and empowered to make the needed timely decisions. I commend him and The Cincinnati Insurance Company for this good effort. I have been with Cincinnati for over 40 years and fortunately we have not had many claims. When we did have a claim, excellent adjusters were assigned. Our adjuster was a notch ahead in terms of his flexibility and personal relationship skills. We thank him sincerely for his good effort and for taking care of us.”

From Tracy M., an executive homeowner policyholder, client of Arthur J. Gallagher & Co., Cincinnati, OH –“I just wanted to share with you how greatly I appreciate my claims representative. Not only was she out to meet me and inspect within two hours of my calling in the claim, she moved heaven and earth to get the water restoration team and contractor lined up immediately to come out and help me out. She also continues to be readily available for any questions/issues I have as I clean up and make repairs. I have the sense this is just how she does things…to the utmost, in a very professional, extremely timely and compassionate manner. I have been very impressed.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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