Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Diane B., a business policyholder, client of Turner & Associates Insurance, Inc., Brunswick, GA: “After our unfortunate claim, I was so pleasantly surprised as well as relieved after meeting our field claims representative. We’ve all been beyond upset over the disaster, but after talking with her, her compassion and professionalism made us feel as though she totally understood our distress and let us know she was going to take care of us. You, Cincinnati, are so very blessed to have her…thanks for sending her to us!”

From Melanie H., a personal policyholder, client of Cottonwood Insurance, Inc., Salt Lake City, UT: “I had a terrible claim and extensive damage was done. My field claims representative was so helpful and really showed compassion for my devastation. He returned my calls quickly and responded to all my texts, even in the late hours. I am not one to pass out unnecessary compliments, but I have to say the service offered and compassion shown for me and my project is something that is so rare these days. Your company deserves an A+ in my book!”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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