Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Steve V., an auto policyholder, client of Willis Personal Lines LLC, Grand Rapids, MI- "Thank you for all of your assistance in dealing with the total loss of my leased vehicle. You truly made a bad situation tolerable. Your professional, take-charge personality was very helpful at a very difficult time."

From Eric S., a business policyholder, client of Wm. G. Uhl Agency Inc., Dayton, OH - "I would like to take a moment and let you know how pleased I was with our field claims representative and the claims service he provided. He was very prompt with his initial response and was great in communicating with me and my agent. Finally, if not most importantly, his payments were prompt and fair. Many thanks to him and Cincinnati Insurance for taking care of me throughout the claims process."

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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