Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Max S., a personal policyholder, client of Diversified Insurance Industries, Hunt Valley, MD: “I wanted to thank my claims representative for the professionalism he exhibited during this entire process. He took what had the potential to be a horrible situation and guided me through it expeditiously so that we experienced a minimum amount of inconvenience and anxiety.”

From Barry D., personal policyholder, client of Rosenfeld Einstein A Marsh & McLennan Agency, Greenville, SC: “Thanks to our claims representative, we are now back to normal. We would like to thank him for making what could have been a disaster very manageable. His professionalism calmed us down, put us back on track and confirmed to us that we made the right decision when we switched to Cincinnati. We convinced our neighbor to do the same thing.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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