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Being There When You Need Us Most

Our claims service consistently receives top scores in industry surveys.

More than 90% of our policyholders1 are highly satisfied with the overall claim process.

Based on almost 27,000 standard lines auto and property policyholders responding via electronic claim satisfaction survey between January 1, 2020, and December 31, 2022, with an 8, 9 or 10 on a 10-point scale.

Cincinnati’s professionals and more than 900 field claims representatives are nearby and ready to respond quickly to serious weather events or everyday occurrences, looking for coverage, not exceptions when assessing claims. Even as Cincinnati evolves over time, the value we place on putting people first remains unchanged. Our culture, financial strength and claims help us to be Everything Insurance Should Be for the people in the communities we serve.


"Our claims representative continues to consistently demonstrate why Cincinnati’s reputation as a premier insurance carrier is well deserved, well beyond the commoditized world of carriers that strictly sell price. Our expectation when we became appointed with Cincinnati almost nine years ago was that Cincinnati had the same breadth of coverage, expertise and claims paying reputation as other private client and high net worth carriers. You have our confidence, and we will continue to place our most valued clients with Cincinnati."

From Robert C.
Principal, Colburn Colburn
Bloomfield Hills, MI


"Our field claims representative has been courteous and friendly during every interaction. I know she has personally received many phone calls from me and has followed up with a call or email each time. Such professionalism and attention to customer service is rare nowadays. She is an asset and is certainly a compassionate person, which is why I will continue to speak favorably about Cincinnati Insurance."

From William D.
a personal policyholder,
client of Burns Insurance Inc,
Louisville, KY