Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Bill G., a business policyholder, client of Berger Briggs Real Estate & Insurance, Inc., Albuquerque, NM – “All efforts were greatly appreciated! While any claim like this shakes your foundation of faith in others, the professionals at Cincinnati Insurance established a bright line between the bad and the good of this experience.”

From Jean O., a personal policyholder, client of Wine Sergi Insurance Group, Naperville, IL – “I really appreciate my claims representative. At the time of the claim, I was under a lot of pressure at work and, although the damages were relatively minor, the stress they caused were major. My agent and your company were so great. My claims representative called me right away and stayed in contact with me over several days as we resolved the issue. He was professional and competent and most of all, extremely kind and helpful in the way he handled the problem. I really appreciate his remarkable empathy and feel very grateful for the way he went beyond the ordinary in doing his job.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

Find An Agency