Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Mike G., a business policyholder, client of Bill Nickels Insurance Agency, Manchester, TN: “Cincinnati has taken care of my claim with the electrical motor failure. The machinery & equipment field representative was a real pleasure to work with. He was very thorough and did a great job. I’m very happy and impressed with the customer service provided.”

From Rita R., personal policyholder, client of Dimond Bros. Insurance, Taylorville, IL: “Thanks so much for everything. You didn’t have to hand deliver the check…that’s going way above and beyond! I know my claim was small, but for me and my grandchildren, it’s important, so thank you from the bottom of my heart.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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