Personal lines (auto, home, boat, personal items) policyholders can register to view and print policy documents, including auto ID cards. Directly billed policyholders can also view and print billing statements.
Directly billed policyholders can make a one-time premium payment online from your bank account or credit card using this feature.
Personal lines (auto, home, boat, personal items) policyholders can register to view and print policy documents, including auto ID cards. Directly billed policyholders can also view and print billing statements.
Directly billed policyholders can make a one-time premium payment online from your bank account or credit card using this feature.
The Cincinnati Insurance Companies are built on relationships, and on our deep presence in the communities we serve. Our support doesn’t end with business; those ties and links continue to the heart of every town, every agent and the neighbors they proudly serve.
Our associates put people first both in their day jobs and in their free time. They help make us a leading corporate citizen both in southwestern Ohio and in the many other local areas we serve, bringing the same next-door, open-hearted approach to community building as to serving our agents and their clients.
Cincinnati’s personal approach dates back to its very first days. Co-founder Jack Schiff, Sr. was renowned for knowing the name of everyone in the company, even after the company had grown from a handful of associates to thousands of them. Schiff had a habit of joining associates unannounced in the dining room—especially on Mondays, when bean with bacon soup was on the menu—learning about them and asking after their families. And if he happened to see associates getting lunch at the same restaurant he was dining at, “he just walked around, picked up all the tabs, paid for it and walked out,” said Theresa Hoffer, who joined Cincinnati in 1980 and is now senior vice president and treasurer. “All of that counts.”
When Michael Klenk, a commercial lines associate, woke up from more than a month in intensive care, he was shocked to see Schiff in his hospital room, consoling his wife and carrying a bottle of champagne. “As he sat next to my hospital bed, he leaned in and whispered in my ear, ‘Mike, get your butt out of the bed and back to work,’” Klenk remembers. “He winked and smiled, and then said something that you won’t hear from many employers: ‘Mike, take as long as you need to get well, because we are here for you and your family.
It is a story repeated over and over throughout Cincinnati’s 75-year history; Jack Schiff, Sr. and Bob Morgan driving from Cincinnati to Grand Rapids, Mich., to attend the wake of an associate’s father, and then driving all the way back to Cincinnati—a practice continued by Jack Schiff, Jr.
“I credit him with setting that example,” retired Chief Insurance Officer J.F. Scherer said of Schiff, Sr. “An awful lot of the way the company behaves is the result of the example he set.”
It is a mindset Scherer got to know early. After agreeing to join Cincinnati from his family’s independent agency in 1983, Scherer’s father fell ill. Feeling that he could not leave either at such a difficult time, Scherer called our company to decline the new position. “They said, ‘Don’t worry about a thing. You stay there with your father as long as you need to. There’s a desk here with your name on it.”
That culture of caring at Cincinnati was evident during the COVID-19 pandemic. Seeing the growing need for personal protective equipment in the depths of the crisis, K.J. Schapp, IT associate system support analyst, went out and bought a sewing machine—having never sewn a thing in her life. Schapp, along with 10 family members, including two other Cincinnati associates, Schapp’s daughter and son-in-law, set up a veritable mask-making factory at her home during her off-hours. Between them, the group made some 1,300 masks for nursing homes, medical offices, fire departments, hospitals and other essential workers.
For more than 30 years, Cincinnati associates have helped make the company one of the largest corporate donors to the United Way of Greater Cincinnati, and for more than 20 years have regularly lined up to donate blood.
Cincinnati Insurance has long prided itself on its corporate citizenship, quietly supporting good causes like greater Cincinnati’s local arts agency, ArtsWave, and Insuring the Children—an organization that supports social agencies working to end child abuse and neglect, which gets a quarter of the proceeds from the company’s paper recycling program.
Whether it’s empowering agents with the tools to protect their customers or showing up at the hospital for a colleague, we have always led from the heart, and always will.
As The Cincinnati Insurance Companies celebrates 75 years of being A Bridge to Better, we honor our legacy of putting agents first, our noble industry, and our commitment to meeting the ever-evolving needs of policyholders.
