Ready to Answer Billing Questions

Thank you for everything you have done in recent weeks to slow the spread of COVID-19 in your communities. To support your efforts, Cincinnati suspended policy cancellations due to nonpayment beginning March 16. As business and organizations begin to reopen, we will return to normal payment schedules –unless required to be extended by an individual state.

Please visit the Individuals or Businesses billing pages for information on who to call for assistance or contact the appropriate department:

  • Life insurance billing – 877-564-0214.
  • Excess and surplus policies have unique constraints and considerations. Please talk with your agent.
  • Worksite companies seeking payment options other than paper check, please contact Worksite Billing Group – 877-564-0214.

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