Cincinnati puts the health and safety of our associates, agents and customers at the top of our priorities. That’s why we’ve put our business continuity plans in action, ensuring we do our part to help prevent the spread of COVID-19 while continuing to deliver the outstanding service you deserve. We know it’s important to keep our business running, ready to serve you and fulfill the promises we’ve made to you.
Ready to take claims
Our field claims associates already work remotely in the communities they serve, so they are well prepared to handle your claims. Innovative tools – photo-based estimating technology for vehicle claims and video for property claims when appropriate – offer virtual, no-contact claims handing options to respond to you. Each representative is trained to take extra precautions when an in-person response is necessary. Report your claim to your local independent insurance agent or to us 24 hours a day, seven days a week.
Ready to Support Policyholders
It’s taken all of us staying at home, keeping our distance and practicing strong personal hygiene to slow the spread of COVID-19. As a result of your reduced driving, we’re offering a Stay-at-Home credit to all personal lines auto policyholders.
Cincinnati Insurance and Cincinnati Casualty personal lines auto policyholders will receive a 15% credit per policy on your April and May premiums – pending regulatory approval. No action is required on your part to receive this discount.
Adding this Stay-at-Home credit supports the other actions we’ve taken: pausing cancellations due to nonpayment of premium and waiving late fees until at least April 30; and waiving restrictions on policyholders now performing delivery services in efforts to protect the wellbeing of your communities.
Ready to answer billing questions
You may be understandably concerned about the ability to pay premiums as government mandated closures continue to increase. To help, we’re suspending all property casualty cancellations due to nonpayment from March 16 to April 30 – or later if required by an individual state. And, have suspended or waived late fees for the same period of time.
If you are impacted by the pandemic and need alternative payment arrangements our billing associates are authorized to adjust your current bill and to waive any late fees for any premium payments due between March 16 and April 30.
This is not a waiver of payments during the suspension period, but an extension or grace period for those directly impacted by this pandemic. Please contact our billing departments at:
- Commercial lines billing (for direct-billed commercial, management liability or surety accounts) –
- Personal lines billing – 513-870-2002
- Life insurance billing – 800-783-4479
- Excess and surplus policies have unique constraints and considerations. Please talk with your agent.
Ready to support our associates
Almost all our associates are working remotely and communicating virtually to keep our services going. While we have a limited number of associates in location critical roles reporting to our Headquarters, we’re practicing social distancing and complying with the guidance and regulations provided by government and health officials to keep our associates safe.
We continue to monitor and evaluate the pandemic daily and adjust our practices accordingly.