Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Jamie S., personal auto policyholder, client of First Insurance Group, Defiance, OH – “I would like to thank all of you for assisting with this claim. It was handled promptly and professionally, as I have come to expect. People have asked me if I could find a cheaper insurance. The fact is, I don’t even know. I have no reason to shop around, even to save a few bucks. My agency and Cincinnati have always treated me in a manner that I would not consider switching. You are all excellent and deserve my continued business.”

From Cheryl D., a homeowner policyholder, client of Jerry Beets & Associates, Savannah, GA – “I want to thank you for helping me with my homeowners claim. It was a chaotic time and you helped bring order and assistance to us. I appreciate the prompt, courteous service you provided. You helped answer my questions and gave me guidance on how to proceed. After talking to friends and neighbors, we know that Cincinnati Insurance provided us with a great policy and super customer service. We have used Cincinnati for a long time and plan to continue.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

Find An Agency