Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of NAIC.org.

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Terry C., a personal Capstone auto policyholder, client of DeWitt Stern, Glendale, CA  – “I got in an accident, and I emailed the details to my agent. By the time I woke up in the morning, there was an email from my claims representative. He had already arranged a loaner car, explained the claim to me and set up a telephone call with me. This is just the first example of his proactive professionalism. In the days that followed, he continued to work me through the process. He was always courteous, knowledgeable, concise and clear in his communications and prompt with his follow-through. Because of his professionalism and attitude, I have been singing the praises of Cincinnati Insurance to all of our friends.

From Travis C., a business policyholder, client of Reed Wertz & Roadman, Inc., Bedford, PA – “I want to thank you for the great experience we had with Cincinnati Insurance. We have had a few losses over the years, but none as high or devastating as this one. Our claims representative kept in constant contact, eased fears and was extremely helpful in recovering from our loss. The main reason we stay with Cincinnati year after year is because of how we are treated by him.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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