Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Scott C., a personal policyholder, client of AssuredPartners of Missouri, St. Louis, Missouri – “My wife and I have several policies with Cincinnati. Fortunately, we have never needed to reach out for a claim until recently. When our claims representative first reached out, he was professional, but also sympathetic. His very first question was about my daughter’s health – not about the car, money or insurance policies. Over the course of the week, he answered his phone or returned calls promptly. When I asked him general questions, he gave me honest and straightforward responses. I appreciate his direct and personal care. When it was time to exchange a check for the title of our car, he made a point of coming to our house at a time convenient for us. He was on time, polite and terrifically knowledgeable. Ultimately, in a situation that was stressful, he made the experience less so. In a situation that could have been driven by dollar signs or policy quoting, his focus was on us.”

From Linda B. a personal policyholder, client of Koverman Staley Dickerson Insurance, Inc., Troy, OH – “Thanks so much for your help at this difficult time in my life. I was so lucky to have you as my claims representative. I have always paid my premiums in the hope that I would never have to use the insurance. But unfortunately accidents happen beyond our control. Thank you for understanding how stressful things were for me. I don’t know how I would have been able to get through this horrific time without your support.” 

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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