Your local, professional independent agent works with Cincinnati’s field
staff to put our claims service right where you need it – in your
neighborhood. Our field representatives live in communities near your local
They treat each service request with the care they would show a neighbor.
The result is an extraordinarily low complaint ratio, as measured by state
insurance regulators and published on the Consumer Information Source of
Below are comments from policyholders and claimants detailing their
experiences with Cincinnati.
From Jay W., a business policyholder, client of HUB Insurance
Services, Grand Rapids, MI - “Cincinnati Insurance has been with us every step
of the way. Our claims specialist was on-site within a day of the fire and
really took charge of the situation. She got the investigation underway and
completed quickly. She has been extremely helpful, kind and knowledgeable
throughout this entire experience. She has done a fantastic job!”
From Wesley J., a homeowner policyholder, client of Dean, Heckle
& Hill Inc., Matthews, NC - “Thank you for assisting us with our claim.
This was the first homeowners’ claim we have ever had to make. We were
impressed with the fact you fought for us and helped us get the necessary
repairs made. We would have never been able to afford the repairs if you had
not stepped up and helped us out. We are truly thankful for your patience with
From Stacy M., a homeowner policyholder, client of Old National
Insurance, Evansville, IN - “I appreciate how streamlined the process of my
roof replacement claim has been. I am singing the praises of Cincinnati
Do you have an experience with Cincinnati that you'd like to share? Tell us about
it, or share your story with your local independent agent.
Testimonials presented by permission of each policyholder or claimant. No
one was paid for these testimonials.