Your local, professional independent agent works with Cincinnati’s field
staff to put our claims service right where you need it – in your
neighborhood. Our field representatives live in communities near your local
They treat each service request with the care they would show a neighbor.
The result is an extraordinarily low complaint ratio, as measured by state
insurance regulators and published on the Consumer Information Source of NAIC.org.
Below are comments from policyholders and claimants detailing their
experiences with Cincinnati.
From Paul W., a business policyholder, client of Saginaw Bay
Underwriters, Saginaw, MI— “Due to a severe flooding in our area, our claims
representative was most likely being pushed to the limits, but I never felt
that she wasn’t genuinely concerned about my claim and the resolution of that
claim. I’m grateful that I’m a Cincinnati Insurance customer and will share
with others at business meetings how awesome my experience was. Thank you for
having people like her on your team.”
From Susan M., a homeowner policyholder, client of Johnston Fiss
Insurance, Shawnee Mission, KS– “Our claims representative was unfailingly
prompt in responding to my inquiries. We feel that the payments made were fair
and were really surprised at how quickly they were processed. Whenever we
discuss this nasty event, the one bright spot we can tell people about was how
our burglary claim was handled. We are happy to say our insurer is
Do you have an experience with Cincinnati that you'd like to share? Tell us about
it, or share your story with your local independent agent.
Testimonials presented by permission of each policyholder or claimant. No
one was paid for these testimonials.