Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of NAIC.org.

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From Kimberly T., a business policyholder, client of Mid-America Insurance Services Inc., Normal, IL -“Your loss control consultant’s energetic personality, knowledge and willingness to go above and beyond have breathed new life into our company. We have become much more proactive in terms of safety, and we have learned ways to better protect ourselves against future claims. It’s always nice to hear that your employees are not only doing their job, but are doing it exceptionally – and she has done just that.”

From Jennifer H., a home and auto policyholder, client of Snellings-Walters Insurance Agency, Atlanta, GA -“Your claims specialist shows great professionalism in his work. He is prompt, courteous, understanding and friendly. He does a great job of handling his workload while making policyholders feel they are his first priority. While I do not enjoy having a claim, working with him is always a pleasure. I feel he goes above and beyond, and I thought you should know the impression he leaves with clients.”

Do you have an experience with Cincinnati that you'd like to share? Tell us about it, or share your story with your local independent agent.

Testimonials presented by permission of each policyholder or claimant. No one was paid for these testimonials.

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