Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of NAIC.org.

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From a Louisville, KY, business policyholder – “It’s nice to know that in the worst circumstances there is an insurance company and an adjuster that is looking out for my best interest. You put my mind at ease when the accident occurred. You were prompt, efficient and professional, and for that I would like to say thank you.”

From an Asheville, NC, business policyholder – “Thank you for your cooperation and willingness to assist us throughout the settlement process. I am reassured that we have such a good business partner to help us fulfill our organization’s mission. We appreciate you.”

From a Pine Mountain, GA, auto claimant – “Thank you for your kind cooperation and rapid response. We are quite impressed with your company’s handling of this claim, from our first contact with the agent listed on the accident report to each of our conversations and communications with you. We are so impressed, we would be interested in hearing from an agent about the possibility of insuring all of our vehicles with The Cincinnati Insurance Companies.”

Do you have an experience with Cincinnati that you'd like to share? Please click here to tell us about it, or share your story with your local independent agent.